The Team

James was fortunate enough to have access to computers from a young age, which sparked his initial interest in technology. Whilst in secondary school IT was one of his classes up to GCSE, but due to the areas of IT that schools focused on at the time, he decided not to pursue it to A-Level.

After school he went on to College where he studied electrical engineering. He found during his engineering course that he started to become more interested IT again and began building PC’s at home. Shortly after completing the course he decided to look at IT courses he could attend and settled on a Cisco networking course that was being run at the local college.

He started to work for a company doing admin whilst continuing with his cisco course in the evenings. Once this was completed, he was given the opportunity to be involved in the companies refresh of IT equipment. This led to him starting a Microsoft course to allow him to support Microsoft environments. As he was continuing to assist with the support of the IT, he realised that he wanted it to become a full-time job rather than a part role. He applied for a couple of IT jobs in London and was lucky enough to be offered one of the roles, but he decided he wanted to work for a local company and shortly afterwards began working for an MSP as a 2nd line engineer. Over the course of 6 years he went from 2nd line engineer to the installations team manager meaning he was involved in a lot of the major projects that the company deployed. During this time, he attended several courses related to structured cabling installation and became certified as a fibre cable installer.

As the Chief Technical Officer, it is his job to make sure the company stays up to date with the latest technologies. Every company works in a different way and each one requires a different solution, so the best offering for the customer must be determined. Once implemented it is then his responsibility to make sure that it is documented so that the rest of the team know how to efficiently support the new deployment. He does a split role between the helpdesk and onsite visits, as well as attending meetings with new and existing customers.

• Hometown: Ashford
• Hobbies: Cooking / Reading / Origami / Gaming / Travelling
• Favourite Music Artist/Band: Daft Punk
• Favourite Song: One More Time (Daft Punk)
• Favourite Film: The Lord of the Rings
• Why you went into IT: Like most IT engineers I have always had a passion for technology, but I always considered IT more of a hobby than a career. However, I found that the more I learnt about computers and technology, the more I wanted to pursue it as a career.